|WHO ARE WE:
The Customer Experience Lab is a 100% black-woman owned, level 1 B-BBEE company that considers every negative experience a catalyst for a great customer experience.
Our services are fit for any client (face to face or virtual), size and type of organization. We offer clients a choice of 2 turn-key customer experience management service packs to match their customer experience strategic goals – namely a consulting service pack and or management service pack.
To empower our clients to turn their customer experience battlefields into valuable customer experience playgrounds.
All our customer solutions and services are fully customizable based on their customer’s needs, business pain points, budget and business readiness. We enable our clients, to setup a well-defined customer experience maturity roadmap supported by clear customer experience goals, business objectives, milestones and key measurements.
To deliver strategic, results driven customer experience solutions and services for all clients by focusing on key drivers that improves overall customer satisfaction, reduces business risk and improves business return on investment, in a face to face or online customer environment
We empower our clients to turn their customer experience battlefields into valuable customer experience playgrounds.
If your goal is to establish new strategy, revise existing strategies.
Strategic plan, insights, objectives and capabilites.
Customer journey map & gaps, customer lifecycle, architecture & measurement framework.
Customer experience maturity framework with clear goals, objectives, success milestones.
If your goal is to improve overall customer experience strategies
Focus on AS IS priority fixes, set targetted implementations, measure results to build busines case and engagement strategies.
Identifying, prioritizing and operationalize initiatives with the highest impact on business and customer experience growth across all touch points.
Implement improved customer measurements, report on business improvements linked to acquistion, retention & efficiency drivers.
If you are a start-up company, need help setting up your customer strategy
Application, interview, assess business results, approval
Onsite customer practice management workshops
Receive customer experience toolkit