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Consulting Services
If your goal is to is to establish a new strategy or revise an existing strategy.
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Management Services
If your goal is to improve your overall customer experience strategy.
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CSI Program
If you are a start-up company who needs help setting up your customer strategy.

 

THE CUSTOMER EXPERIENCE LAB

WHO ARE WE:
The Customer Experience Lab is a 100% black-woman owned, level 1 B-BBEE company that considers every negative experience a catalyst for a great customer experience.
OUR SERVICES:
Our services are fit for any client (face to face or virtual), size and type of organization.  We offer clients a choice of 2 turn-key customer experience management service packs to match their customer experience strategic goals – namely a consulting service pack and or management service pack.

ABOUT US

OUR MISSION:
To empower our clients to turn their customer experience battlefields into valuable customer experience playgrounds.
OUR APPROACH:
All our customer solutions and services are fully customizable based on their customer’s needs, business pain points, budget and business readiness. We enable our clients, to setup a well-defined customer experience maturity roadmap supported by clear customer experience goals, business objectives, milestones and key measurements.
OUR PURPOSE:
To deliver strategic, results driven customer experience solutions and services for all clients by focusing on key drivers that improves overall customer satisfaction, reduces business risk and improves business return on investment, in a face to face or online customer environment

Process

Design & Develop

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Manage & Grow

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Education & Training

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our services

We empower our clients to turn their customer experience battlefields into valuable customer experience playgrounds.

  • Consulting Services01
  • Management Services02
  • CSI Program03

Consulting Services

If your goal is to establish new strategy, revise existing strategies.

Review
Strategic plan, insights, objectives and capabilites.

Design
Customer journey map & gaps, customer lifecycle, architecture & measurement framework.

Set-up
Customer experience maturity framework with clear goals, objectives, success milestones.

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Management Services

If your goal is to improve overall customer experience strategies

Repair
Focus on AS IS priority fixes, set targetted implementations, measure results to build busines case and engagement strategies.

Optimise
Identifying, prioritizing and operationalize initiatives with the highest impact on business and customer experience growth across all touch points.

Elevate
Implement improved customer measurements, report on business improvements linked to acquistion, retention & efficiency drivers.

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CSI Program

If you are a start-up company, need help setting up your customer strategy

Assesment
Application, interview, assess business results, approval

Training
Onsite customer practice management workshops

Support
Receive customer experience toolkit

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