|WHO ARE WE:
The Customer Experience Lab is a 100% black-woman owned, level 1 B-BBEE company that considers every negative experience a catalyst for a great customer experience.
Our services are fit for any client (face to face or virtual), size and type of organization. We offer clients a choice of 2 turn-key customer experience management service packs to match their customer experience strategic goals – namely a consulting service pack and or management service pack.
To empower our clients to turn their customer experience battlefields into valuable customer experience playgrounds.
All our customer solutions and services are fully customizable based on their customer’s needs, business pain points, budget and business readiness. We enable our clients, to setup a well-defined customer experience maturity roadmap supported by clear customer experience goals, business objectives, milestones and key measurements.
To deliver strategic, results driven customer experience solutions and services for all clients by focusing on key drivers that improves overall customer satisfaction, reduces business risk and improves business return on investment, in a face to face or online customer environment
Shaheema Adams is the founder and owner of the Customer Experience Lab (CEX Lab). She spends some of her time delivering end-to-end customer experience (CEX) strategic solutions, focused on result driven outcomes for both customers and organizations. The rest of her time is spent on trying to master 21km’s and being a mom.
For the past 22 years, she has been perfecting her craft on some of the best customer experience battlefields in the Banking industry (SA & Africa), Health care industry, Financial services industry, Telecoms, ShowMax, Cape town international airport and Consulting companies.
She believes in knowledge sharing and customer experience education, which lead to the launch of her CEX Lab CSI program. This program offers start-up companies an opportunity to develop and or enhance their customer strategies through her CEX Practice Management program.