If your goal is to establish new strategy, revise existing strategies.
Strategic plan, insights, objectives and capabilites.
Customer journey map & gaps, customer lifecycle, architecture & measurement framework.
Customer experience maturity framework with clear goals, objectives, success milestones.
If your goal is to improve overall customer experience strategies
Focus on AS IS priority fixes, set targetted implementations, measure results to build busines case and engagement strategies.
Identifying, prioritizing and operationalize initiatives with the highest impact on business and customer experience growth across all touch points.
Implement improved customer measurements, report on business improvements linked to acquistion, retention & efficiency drivers.
If you are a start-up company, need help setting up your customer strategy
Application, interview, assess business results, approval
Onsite customer practice management workshops
Receive customer experience toolkit